Market Research Analyst

#BetterBusiness / #LMCareers / #PlayLifeBetter

Life Moments is on an exciting journey to help 10 million people ’Play life better’ and we need a Market Research Analyst to help us on our way. Through our products and services, we empower millions of people to make better financial decisions at key moments in their lives.

By joining Life Moments as a Market Research Analyst you will be responsible for conducting a range of research to support business and client projects both of which play an integral role in helping our business to scale and achieve our goal.


What you’ll do

The role will entail work on the following areas:

  • Undertaking financial services market research to prepare profiles and presentations for use with clients (and internally) to inform strategy.
  • Analysing digital offerings to compare and contrast strengths and weaknesses across large firms and fintech firms in the financial well-being landscape.
  • Undertaking tech industry competitor research to support the positioning of our proprietary LifeHub platform.
  • Presenting internally and at client meetings as part of Strategic Advisory projects.
  • Working with the CEO and COO on strategic projects to support the operation and growth of the Life Moments business.


Who you will report to and work with

The role will report into a Senior Product Designer in the Design, Ethics & Behavioural Science (DEBS) team, who currently leads on the market research undertaken at Life Moments. They will be responsible for managing workload, reviewing progress and ensuring all work contributes to the success of the business.

The role will also include working with other members of our organisation such as the Strategy & Solutions team (client-facing driving relationships and sales) and the Product team (building out our proprietary low code digital coaching platform, LifeHub).


What we’re looking for

The role would suit a bright, resourceful individual who has a willingness to change the status quo and is passionate about the role that technology can play in improving people’s lives and society.

You enjoy working in a fast-paced environment and are capable of handling multiple tasks/projects at once. As an early adopter of new technology, you like investigating existing and new apps or services in the market.

You have good analytical and critical thinking skills and strive to grow your knowledge about finance, wealth and data privacy.


What does success look like?

Your success will be measured by client, colleague and customer feedback. We are a business focused on continual learning and recognise that making mistakes is a key part of this process. Our objective is to help you prosper and grow in your role.

As a purpose & profit business, it is imperative that every one of our team members passionately believes in making a difference to society.

Our ‘People Principles’ will drive how you achieve success at Life Moments. We have a common goal: to be Considerate, Curious, Creative and Conscientious in how we deliver our goals and ‘Play life better’ – it’s not just what we do, it’s how we do it.


A day in the life of the role

It’s a sunny Wednesday in Wimbledon and you’ve now been working for Life Moments for 3 months. As you walk to the office, you’re excited to share your new report with the team.

This morning, you’re presenting your latest findings on the pension gender gap. After nearly 4 weeks of research – covering the existing tools, services and products available to help women – you’re confident that your work will make an impact on Life Moments’ projects.

In the afternoon, you’ve got a collaborative session with Ben, our CEO, to help him produce a presentation for a big pension provider. The client is looking to address a gap between their vision and the services they are currently offering their customers. Thanks to your market research, you’ve got just the right insights and examples to put into the final proposal to help Ben win over this client.

At the end of day, you attend a session with the whole team about Vulnerability. Everyone shares their ideas on how Life Moments can better support customers and have a positive impact on both our client’s reputation and their customers. You really enjoy contributing to the debate.